Wondered why your cigarette suddenly keeps going out?
Puzzled by the fact that my Benson & Hedges (Rich....with all that tax that's a sad joke) cigarettes suddenly kept going out ... I decided to investigate.
I compared cigarettes I bought in New Zealand with ones I bought in Australia, I compared Tax paid and duty free - all had the the same irritating problem. Unlike the cigarettes I smoked in Saudi Arabia.
The cigarettes were worse than the cheap 'blue liner' cigarettes we were given in the Royal Navy... and they were alleged to be the sweepings up off the floor!
Yes! the government started me smoking and taxing me ever since!!!
So here I was paying over $15 a for a packet of cigs in New Zealand compared with less than $15 for 200 in the Kingdom of Saudi Arabia ... and what I was getting was rubbish. What's more the cigarettes seemed to hold a potential fire risk as they appeared to lose their red hot tip and go out.
Often time the cigarettes would go out 3 times in a smoke .. more like a roll-up than a tailor made! Worse they often went out about a centimeter and half from the tip. This for me was not worth relighting and therefore wasted a third of what was now a very expensive cigarette.
I asked friends about their cigarettes. Sue enough we Pall Mall smokers were experiencing the same and were also worried about the fire risk.
So I decided to see what British American Tobacco (BAT had to say about this. I eventually found the place to complain on their web site and sent an email.
Customer service...you gotta be joking I receive a cryptic email saying phone this number. I ignore the message because it doesn't seem as though it is from BAT at all and doesn't mention my complaint... presumably they have outsourced this aspect of their service.
I repeat the exercise (ever more frustrated) to find a second cryptic email appears in my inbox. This triggered me to associate my complaint email with the incoming responses. I mean I know there are automatic responders but one could at least tailor the response to be more meaningful than this!
So I phone the number now quite upset about the cigs (or lack of them) and the service. Launching into my tirade about cheapening and ever more expensive product (due to government tax)... I was shocked to hear the response from the representative.
"All cigarettes manufactured in Australia (including cigarettes distributed to New Zealand) are now subject to a little known new Australian government regulation ....""They must be fitted with spacers to make them go out .... fire and safety rules!!!"Smokers:
Is this a smoking complaint or a Nanny State complaint .. I'll let you decide, but I'll post it in both for good measure.Non-Smokers
(or should I say anti-smokers) all of this will be perfectly justified ... but wait, one day some intolerant bunch will target you and legitimize anything they want....its happening everywhere, right now. What a formula...big brother.....